Information & inclusive servicesThings to know about your stay

Arrival and departure times

  • Check-in from 3:00 pm
  • Check-out by 12:00 pm

Forms of payment

  • In The Levante Parliament, you can only pay by credit card.  

Age limits

  • Minimum age: 18
  • Maximum age: no age limit

Concierge

  • We are here for you 24/7.

Pets

  • Your pets are welcome here. We charge a one-time fee of EUR 35.

Damage deposit

  • Guests do not have to pay a damage deposit in our hotel.

Cleaning

  • Bed linens and towels as well as a daily cleaning are included in your room price. 
  • Smoking is not allowed.

Inclusive services

  • As our guest, you will receive a discounted price of EUR 35 per day (24 hrs.) in the Astoria Garage. Tickets are available at the reception desk.
  • Upon request, we will be happy to arrange a sedan transfer to the hotel. Simply let us know your flight number, and we will take care of the rest! The cost for a sedan for up to 3 people is EUR 55 from the airport to the hotel and EUR 48 from the hotel to the airport. For 4 to 8 people, the transfer from the airport to the hotel and from the hotel to the airport is also possible by minivan. We will gladly provide you with details.
  • Would you like tickets for the museums, Schönbrunn Palace, a musical, a theater performance, or the opera? We will be happy to arrange this. We will print your desired ticket directly in the hotel without you having to stand in line and wait.
  • Do you want to go sightseeing in Vienna? Whether a private tour during the day or at night by sedan, by Segway, or hop-on/hop-off bus, we will help you organize your individual city tour. And of course, our concierge has insider tips for you!  

Cancellation conditions

Flexible rate - cancellation possible by 2:00 pm the day prior to arrival 

  • Guests can make a cancellation for free by 2:00 pm on their arrival day. In the event of a cancellation after 2:00 pm on arrival day, guests must pay the total price of their stay.
  • After 2:00 pm on arrival day, the guest must pay an amount equal to the total price of their stay as an advanced payment.
  • We accept credit cards for advanced payments.

Non-refundable rate - free cancellation not possible

  • In the event of a cancellation, the guest must pay the total price of their stay.
  • At any time, the guest must pay an amount equal to the total price of their stay as an advanced payment
  • We accept credit cards for advanced payments.